Terms and Conditions

This document establishes the General Conditions of Use and the General Conditions of Online Sale of the "nouvelle case" website. Browsing the website and/or purchasing any product through it implies acceptance of these General Conditions.

1.1 Ownership of the Online Store

The domain and online store available at www.nouvellecase.com (hereinafter referred to as “online store” or “website” or "nouvelle case") is managed by the company "Paragrafo Pacifico - Unipessoal, LDA". NIPC: 517774755 with the fiscal address on Rua S. Verissimo, N22, 1 DTO, 4200-493 Porto, Portugal and with the Share Capital of €1 and with the e-mail address: hello@nouvellecase.com

1.2 Scope of application

These General Conditions regulate the visit/navigation and the purchase and sale operations carried out in the online store, between any natural person who uses it for a purely personal purpose, as a final consumer, without the intention of reselling the items purchased there, and the "nouvelle case" as responsible for marketing its products through this online store.

The User undertakes to use this website in compliance with the provisions of applicable legislation, refraining from using the page for activities contrary to the law, morals and good customs, or the rights and interests of third parties.

All brands, distinctive signs, images, texts, photographs and any other works reproduced or represented in the online store are considered intellectual property of "nouvelle case", and as such, protected by the rules of Industrial Property Law. Any reproduction or representation, in whole or in part, of the same website or any elements present there is prohibited.

1.3 Amendment of these Conditions

"nouvelle case" reserves the right to freely modify the General Conditions at any time, in order to adapt them to the applicable legislation, without any prior notice.

It also reserves the right to modify unilaterally and at any time, without prior notice, the presentation and content of the website on products, prices, promotions, commercial conditions and services. These modifications will serve to improve the website, while improving the services offered to the User.

Despite all the attention given when preparing the contents of the website, the information, texts, graphic documents and/or other services may contain errors or be incomplete. In these situations, "nouvelle case" cannot be held liable for any damages resulting from the use (or inability to use) the website, including damage caused by viruses or any inaccuracy or imperfection of the information.

1.4 Commercial Policy

The sale underlying each order placed by the Customer is made under reservation of ownership, so the products remain the property of "nouvelle case" until effective and full payment of the amount due.

1.5 Product Information

"nouvelle case" takes into account the information regarding the essential characteristics of the products through technical descriptions shared by its suppliers, and photographs that illustrate the products sold.

The images and photographs of the products, despite trying to be as accurate as possible, are illustrative, so the Customer should consider the possibility of differences in color, shape and appearances, which may also be due to the monitor and web browser used for that. In this way, we recommend the Customer to carefully and thoroughly consult the product and its characteristics, in order to make sure of them at the time of purchase.

1.6 Information on Prices

The retail prices indicated in the online store are presented in euros (€), and are subject to Value Added Tax (VAT) at the legal rate in force. This value will always be included in our prices.

The costs of the shipping service are borne by the User/Buyer, and are added to the total value of the selected products. The User will be informed of these charges before confirming their order and completing the purchase process.

"nouvelle case" reserves the right to change prices at any time. However, it undertakes to apply the rates and prices indicated at the time of placing the purchase order.

In the event of a computer, manual, technical or any other error, which causes a substantial change not foreseen by "nouvelle case" in the retail price, the purchase order will be considered invalid and cancelled.

1.7 Payments

Payment is done by Credit Card; by PayPal; or by Entity + Reference and processed  by Shopify's partners.

1.8 Purchase Process

To place a purchase order, it is necessary to access www.nouvellecase.com and follow the steps described below.

1.9 Registration

It is the Customer's responsibility to ensure that all necessary data are correctly and completely indicated, as only in this way will "nouvelle case" be able to guarantee the acceptance of the order and subsequent delivery.

1.10 Choice of Products

While browsing the online store, the Customer will be able to view all available items and variants, being able to select those that best serve their purchase purpose. You must enter those you wish to purchase in the virtual shopping basket, and you can always exclude any of the items previously entered there, without prejudice to orders for other products. Once the selection process is complete, you must review your order and verify that it is in compliance. You must now proceed with your payment, thus confirming the order.

1.11. Exchanges/Returns

In accordance with the legislation in force, in the event of a lack of conformity of the good with the contract, the consumer is entitled to have it replaced free of charge, by means of repair or replacement, an appropriate reduction in the price or termination of the contract. The consumer must report the lack of conformity within a maximum period of two months after its detection and can exercise the rights described when the lack of conformity manifests itself within a period of up to two years after delivery of the good.

The Customer may freely terminate the contract for the purchase and sale of the products, without having to pay any compensation and without the need to invoke any reason, within a period of 14 days after physical possession of the goods. You will be reimbursed for the amount paid for the products ordered, and the costs of returning them must be borne by the Customer. If the purchased product has been manufactured according to consumer specifications (personalised), according to Decree-Law nº24/2014, of 14 February, no cancellations, returns or exchanges are made.

You may exercise your right to terminate the contract by filling in the following:

« Free Resolution Form Template

(you must complete and return this form only if you want to terminate the contract)

— To [insert name, geographic address and, where appropriate, fax number and e-mail address of the trader]:

— I hereby communicate / communicate (*) that I resolve / resolve (*) of my/our (*) purchase and sale agreement relating to the following good/for the provision of the following service (*)

— Requested in (*)/received in (*)

— Name of the consumer(s)

— Address of the consumer(s)

— Signature of the consumer(s) (only if this form is notified on paper)

(*) Delete what does not matter »

In any case, returns will only be accepted for items that are without any trace of use/alteration, in perfect original condition and accompanied by all the accessories that make them up. It is up to the Customer to properly package the items to be returned.