Privacy Policy

1.1 Data Protection

"nouvelle case" respects the privacy of all users of its website and is committed to protecting the personal information that each user decides to share, in accordance with national and community legislation in force. Some sections and/or functionalities of this website can be navigated without recourse to the disclosure of any personal information by the user.

The data collected is of the responsibility of "nouvelle case", which will process and store it by computer and is intended to be used in pre-contractual and contractual relationships established with its Customers or potential Customers, within the scope of the products and services available.

Within the scope of customer data management, the personal data collected will be transmitted to third parties that are freight transport companies with the sole and exclusive purpose of carrying out and fully executing the services or products purchased by the user, holder of the collected personal data.

Personal data referring to name, telephone, address and e-mail may also be used for Advertising and Marketing purposes, namely to send information regarding "nouvelle case" offers. The data subject is guaranteed the right to oppose the use of the data provided for advertising and marketing purposes, and such request must be sent in writing to the email provided by "nouvelle case".

1.2 Law and Forum

These general conditions are governed by Portuguese law.

All disputes arising from the interpretation or execution of this agreement will be settled by the Lisbon Court, with express waiver of any other.

1.3 Alternative Dispute Resolution

In the event of a dispute, the consumer may resort to one of the Alternative Consumer Dispute Resolution Entities. For more information, please consult the Consumer Portal (www.consumidor.pt).

In compliance with the legislation in force, "nouvelle case" indicates that, in the event of a dispute, the customer/user may resort to an Alternative Consumer Dispute Resolution Entity:
– CNIACC – National Center for Information and Arbitration of Consumer Conflicts (www.cniacc.pt)

– CIAB – Consumer Information, Mediation and Arbitration Center (www.ciab.pt)

(if applicable)

1.4 Cookies

Cookies are small text files sent by websites that are stored on each user's personal computer.

The use of cookies aims to increase the efficiency of the websites, as well as to provide website owners with useful information for the improvement and improvement of the website and the services provided.
In order to provide services with content adapted to the interests of visitors, websites use cookie technology to collect and store information.

Using cookie technology to count visits to pages allows for a more accurate analysis of website usage.

The websites, once registered by the customer/user, use cookie technology in order to have access to a small data file generated by the customer/user.
If the customer/user does not wish to receive cookies, he can configure his computer to notify him whenever he receives a cookie or disable all cookies through his browser.
If you disable cookies, you may not be able to access some of the features provided by the websites.

1.5 Privacy Policy

"nouvelle case" keeps your data safe and accessible. We present below what types of personal data are processed, for what purposes and for how long they are kept:

"nouvelle case", within the scope of its activities, processes personal data necessary for the provision of services and/or supply of products.

Your data will be used to improve your browsing experience and preferences.

Personal data is collected, in particular, through an account on the website, social media, in writing, by telephone and through commercial interaction between customers and "nouvelle case".

Once collected, personal data will be processed and stored by computer and in an automated or non-automated manner, ensuring in all cases strict compliance with personal data protection legislation, being stored in specific databases created for this purpose and, intended to be used in pre-contractual and contractual relationships established with its Customers or potential Customers, within the scope of the products and services made available.

Personal data may also be processed for the purposes of complying with legal obligations and for the purpose of investigating, detecting and prosecuting serious crimes. They may also be used for other purposes such as sending complaints and suggestions, disseminating institutional information, learning about campaigns, promotions, advertising and news about "nouvelle case" products and/or services, as well as conducting market research or evaluation surveys.

The data will be stored and kept only for the minimum period necessary for the pursuit of the purposes that motivated its collection or its subsequent processing, under the terms defined by law.

Within the scope of customer data management, the personal data collected may be transmitted to third parties that are freight transport companies with the sole and exclusive purpose of carrying out and fully executing the services or products purchased by the user, holder of the collected personal data.

The customer can unsubscribe at any time and immediately request that their data and personal information be deleted, by contacting "nouvelle case", by email hello@nouvellecase.com .

1.6 Newsletter

You are the one who decides if you want to receive our newsletter and information.

The information that the customer provides is only used to send periodic information about news, offers and promotions. The submission of the same is subject to the express approval of the user. The latter can unsubscribe from this service whenever they wish.

"nouvelle case" is against spam practices (unsolicited emails) and does not perform this type of behaviour.

1.7 Social Networks

"nouvelle case" is present on the main social networks: Instagram and Facebook. For this reason, it assumes the role of Responsible for the processing of data poured into its profiles derived from friends, likes, followers, comments, etc. The user expressly agrees to be subject to the conditions and terms that, in terms of privacy, have different social networks or platforms where Nouvelle Case is present, enabling him/her/they to use the means that the same networks allow to inform users about the different activities. and services it performs.

1.8 Contact

We are entirely at your disposal to clarify questions about the protection and processing of data or requests for information. Do not hesitate to contact us via email: hello@nouvellecase.com

1.9 Changes to the Privacy Policy

This Privacy Policy may be updated at any time, according to legal changes that may occur, in order to protect the customer. keeps your data safe and accessible.